Store Policies

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Please allow 1 to 2 days for processing your order. Sales Tax Sales tax is charged at the applicable rate, depending if your order is being shipped to or picked up from any location in the State of New Jersey. Payment Visa, Mastercard, Discover, and American Express, 402 Motoring DOES NOT ACCEPT PayPal payments nor doess 402Motoring accept checks or money orders. Backorder Policy Even with our inventory, backorders can occur. In the event that the product(s) ordered is/are on backorder, you will be contacted by a customer support representative, to discuss the best solution to fulfilling your order. At that time we will provide an estimated time of delivery. Our standard policy is to ship the items that are in stock and then ship the remainder as it becomes available. We will ship all backordered items by ground service.

Your order(s) will be shipped via ground service with FedEx, DHL, or UPS. In some cases freight couriers may be required.

• Shipping charges are automatically calculated for you when placing an order with the exception of Canadian orders, orders going to Alaska and Hawaii, and special/custom orders.
• Your order may arrive in more than one box however; you will only be charged one delivery price.
• We currently ship to destinations in the USA and Canada only. Canadian orders and shipments to Alaska and Hawaii will be charged additional shipping charges.
• We only ship to physical addresses; we will not ship to PO Boxes. At this time we do not ship APO/FPO, however, we will work with you to get it to a third party shipper.

In the event a product listed is at an incorrect price or with incorrect information due to typographical errors or errors in pricing or product information received from our suppliers. We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. All prices are subject to change without prior notice. However, we will notify you of the change prior to shipping.

Most images are for representation only, actual item may vary. We suggest visiting the manufactures website for more information and images of said product.

Return(s): We offer a 30-day return policy. No returns will be accepted after 30 days of invoice. No returns will be accepted on any opened packages. No returns will be accepted on products that have been used, installed, or altered from their original condition. Order Returns will be subject to restocking fees of 25%, excluding any shipping and insurance charges.

• Please contact our Customer Service Department to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number.
• For faster service, please supply the following information when requesting an RMA number: customer name, invoice number, serial number and nature of the problem.
• All products returned must be 100 percent complete and contain all original boxes and packing materials; original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
• Customer is responsible for shipping charges on returned items. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
• We are not able to give credit on merchandise which has been damaged during return shipping due to improper packaging. It is the customer's responsibility to make sure all parts are packaged correctly and protected from being damaged.
• We will not accept returns of special order wheels or parts, painted or tinted parts, custom seats or seat covers, fluids, or used items.
• A 25% restocking fee will be applied if the order was cancelled after your product(s) have been ordered from the manufacturer.
• Our 30-day return policy is not applicable to special orders, such as custom made, custom machined or custom painted wheels. Used items may not be returned unless defective.

Please contact us to get an RMA number along with packaging and shipping instructions. Items returned without authorization may be refused and returned freight collect. Order Cancellations: Order cancellations must be submitted the same day that the order is placed to avoid order cancellation fees. Orders cancelled after the date the order was placed are subject to a fee of 10% of the total to cover credit card processing and administrative fees. If the product(s) have been ordered from our suppliers or have been shipped, your order is subject to all freight and handling charges plus a 25% restocking fee. On painted or customized items cancellations will not be authorized if the custom work has already been completed or shipped. Damaged Merchandise: Upon delivery, please inspect all packages for damage. Delivery of merchandise in good condition is the responsibility of the shipping company. Should your order arrive in damaged condition, notify the shipping company and file a damage claim form. Keep the original box and packing material. You must make a claim for damage during shipping to the delivery carrier within 3 days.

All warranty claims are made directly with the manufacturer as if the product was purchased directly from the manufacturer. No other responsibilities or warranties are expressed or implied.

• In the case that you might have a warranty issue, contact the manufacturer and they will issue an RMA number for return and exchange of your defective merchandise.
• If you need the manufacturer's phone number or have any problems with the manufacturer honoring the warranty, contact 402 Motoring for help with the matter.
• Unauthorized customer warranties or warranty items that do not meet warranty criteria as stated by the manufacturer will be denied and returned if requested, at the customer’s expense. Unclaimed denied warranty returns will be destroyed.
• Warranty returns that are mis-shipped, mis-packaged, or mis-delivered will not be ‘tracked down’ and are not the responsibility of 402 Motoring, LLC.